Multivendor

Support Service

Enable digital transformation while
meeting today’s support needs
across your entire data center.

Simplify data center support, and unlock
IT resources for digital transformation.

Pressure to maintain quality of service for existing infrastructure, while introducing new technologies, has never been greater. Supporting a mixed-OEM data center introduces additional challenges:

  • Complexity and cost of managing multiple support vendors
  • Inconsistent service levels and quality across geographies
  • Inability to quickly solve issues spanning multiple OEMs
  • Risks resulting from engagement with unauthorized third-party maintainers

Multivendor Support from Dell Technologies addresses these pain points through a holistic and cost-effective solution — all under single contract with the technology leader you know and trust.

Single Point of Accountability

  • Consolidate support through Dell Technologies
  • Leverage 24×7 tech support with one number to call for all assets
  • Seamlessly resolve issues spanning multiple OEMs

Operational Simplicity

  • Eliminate direct costs and overhead of managing multiple support vendors
  • Reduce unexpected out-of-warranty repair expenses
  • Unlock and redirect IT resources to digital transformation

Global Consistency

  • Simplify operations with consistent support that meets requirements globally
  • Exceed service and quality expectations while meeting budget demand
  • Extend the life of IT assets without impacting service levels

Key offer Components

Hardware support for storage,

servers and networking

Coverage for 25+

major OEMs

Global support with consistent level

of service and parts availability in

170+ countries

24×7 tech support with one number

to call for your entire install base

4 hour or Next Business Day on-site

support after remote diagnosis

Streamline support across your entire data center.

Contact our Support and Renewals Representative to get started.